Under 'Consumer Protection' (Distance Selling) Regulations 2000, we need to state that our customer has a statutory 'cooling off' period of fourteen business days from the day they receive their goods, in which time you, the customer should notify us, the merchant that you wish to cancel the contract with us and a full refund be given including any original delivery charges.
If the customer should choose to return a product to us by providing us notification within the fourteen days cooling off period, then the return delivery costs will be borne by you the customer.
However, if you, the customer is returning the product(s) due to a fault, the return costs will be borne by us, the merchant.
In the event an item or order is received damaged or faulty please notify us by calling 01257 610010, within 14 days of receipt of the item, or email firstname.lastname@example.org
If the item is unwanted please call to arrange the collection.
Please note customers will be charged for the uplift of the order which will be deducted from the final refund.
Also note: The fourteen days cancellation period may be extended if we, the merchant, have not given you, the customer the information about their right to cancel.